05-08-2005, 02:03 AM
jahcs,May 7 2005, 05:13 AM Wrote:tech support where real people are available at convenient hoursAnd does Blizzard have any SLA to meet in terms of this in the WoW contract with them?
Servers that recieve regular maintenance and have minimal downtime
High quality internet connection for the company servers
No/minimal waiting periods to log in
With a clustered environment servers should never be 'down'. I work at a bank, and when we release software upgrades no-one needs to stop working. (well, we do it at 2am, but even if we did it in the middle of the day no-one would notice)