Crusader,Dec 6 2004, 04:16 PM Wrote:Yet I consider myself lucky. why? because an average customer (the average customer knows nothing about internet settings) would spend days, if not weeks, trying to have this problem resolved.
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My two experiences with my cable internet provider's customer service have been quite good. Both times my issues were solved quickly.
Some help desk people are quite knowledgeable and friendly, while some look at their reference chart for a moment and then make something up (something common to both our tales of woe. ;) ) It was about 2 weeks from the time I plugged in my computer until I said thanks to the UPS driver for taking the thing away.
It can be quite refreshing to hear someone say "I don't know but I'll find out for you right away." It is a lot easier to retain a customer with that kind of honesty.
The Bill of No Rights
The United States has become a place where entertainers and professional athletes are mistaken for people of importance. Robert A. Heinlein
The United States has become a place where entertainers and professional athletes are mistaken for people of importance. Robert A. Heinlein