Blown away by Customer Service

[Copadope]

Any lurkers have stories of praise, or horror, when dealing with big corporations?
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I am a faceless corporation. I recently gained employment at a call center for AT&T Wireless customer service (now a part of Cingular Wireless). In my short two and a half months on the phones, I've heard plenty of examples of the good, the bad, and the ugly... Some people call in with a simple request, we process it straight away and everything is hunky dory. Other people call in with an otherworldly situation full of special circumstances and wonder why they have to spend more than half an hour on the phone to straighten it out. Then there are the calls where someone had a simple request, we processed it incorrectly, then the customer has to spend unnecessary hours on the phone to straighten it out.

It's unfortunate, but many customer service representatives are less worried about providing excellent service and more worried about cashing their paycheck at the end of the week. I always do my best do get the job done right the first time, but it's tough to stay positive when I spend all day listening to other people chew me out for someone else's mistakes.

Of course not all the calls are about negative experiences, but the ones that are are the easiest to remember... In any case, send me a message if you have a question about your wireless plan :P .