Blown away by Customer Service

[Wyrm]

Never dealt with them personally, but from what I've heard HP has a pretty good service department.

Story of horror?

Dell. 'nuff said.

Seriously, I was working as an intern and one of the Hard Drives at the place went bad on a machine, so we filled out the paperwork for a replacement and sent it in. Response came back that they wanted us to run a system diagnostics test to make sure it was a bad hard drive. We left the test running overnight and it was still going the next day. Everything said the hd was bad (heck, you could tell just from the BIOS startup screen). Sent Dell the results, they told us to run another test by the hard drive manufacturer to make sure it was bad. We told them to send us a new hd. They sent a 3rd party technician. All in all it took about a week to get the machine fixed, and this was with the 24 hour guaranteed support.

Another time a motherboard went bad and the technician they sent to repair it didn't even know how to get all the components out, took him about 3 hours or so to replace a motherboard, and it still had to be tested to make sure it worked.