Rights Violation or a Complete Jerk?

[Munkay]

The best solution, for both sides, is in store layout. If the store is laid out so that customers leaving the checkout can only exit the store, then there is truly no basis to search those customers. If they suspect a clerk of passing merchandise then security personnel should be watching that clerk, not falsely accusing every customer passing through that checkout. If a store bag were brought in, such as carrying something for return, it would be proper for the store to question the purpose of bringing in the bag and have a procedure for sealing the package and/or directing the customer to the proper location. I would also then consider it proper to inspect an unsealed store bag, being carried out the non-checkout door, as there should be no valid way for the person to have such a bag.

One nit: the stores are already built and laid out. I don't foresee a place like Best Buy redoing the checkout area to accomplish this goal. Not a bad idea for the future, but unfortunately not only that's going to make much of a difference in the next few years.

Cheers,

Munk

PS. How do you ensure that only customers who have checked out can use a specific exit? That's an honest question, no baiting involved. I've always been able to walk right through the register line. How can that be prevented (and take into account busy times of year like the Christmas-time mobs)?