a bit of technical help please

[Bob]

Have you had them come out and measure the signal strength at your end?

no - they came out, attatched a modem and went again, leaving me to do everying else. Woe betide anyone who isn't so confortable doing anything but work and games.

You don't mention what type of connection you have

AFAIK it's fibre-optic to the house, and then co-ax inside, is that what you meant? It's not DSL or ADSL.
And it's also on the same wire as both the phones & the TV.

Thankyou, I'll see what I can do about getting them to check the connection...

It's nice not to be in conflict with you for once B)

-Bob

edit: added another bit of info.