05-21-2003, 05:01 PM
Basically, the problem is that my supposedly always on 600K broadband connection isn't always on - it cuts out, at time anywhere between 5 minutes and 4 hours.
I have emailed my ISP's tech support a few times, and by their responses, they're plainly stumped. They simply say that they've run a few tests on their end, don't think it's on their network and have come up with the most marvellous suggestion ever:
Delete your firewall
They think that might be a cause. I did disable it for a few days, and problems continued, I don't see what else deleting it would do, nor do I really want to leave my computer without a firewall any longer.
They haven't tried to replicate the problem themselves (set up a system, smae settings, etc) and so are simply guessing in the dark at the problem. Marvellous service for a connection that cost £25 per month
Anyone here got any ideas about what the problem might be, or a solution?
I'm running Win98 SE, the modem is connected via USB, the firewall is zonealarm shareware. LAN network settings are on auto detect. If you need any other info, please ask.
It's really getting on my nerves, having to reboot several times a day just to keep an internet connection.
TIA
-Bob
I have emailed my ISP's tech support a few times, and by their responses, they're plainly stumped. They simply say that they've run a few tests on their end, don't think it's on their network and have come up with the most marvellous suggestion ever:
Delete your firewall
They think that might be a cause. I did disable it for a few days, and problems continued, I don't see what else deleting it would do, nor do I really want to leave my computer without a firewall any longer.
They haven't tried to replicate the problem themselves (set up a system, smae settings, etc) and so are simply guessing in the dark at the problem. Marvellous service for a connection that cost £25 per month
Anyone here got any ideas about what the problem might be, or a solution?
I'm running Win98 SE, the modem is connected via USB, the firewall is zonealarm shareware. LAN network settings are on auto detect. If you need any other info, please ask.
It's really getting on my nerves, having to reboot several times a day just to keep an internet connection.
TIA
-Bob