02-19-2005, 06:53 AM
I'm sure that I'm not the only Lurker here that deals with idiotic customers on a day-to-day basis. I figured that we can all share our experiences so we can all laugh and experience retail catharsis.
Now, I'm not saying that all customers are idiots. That's far from the truth. 99% of my customers are awesome. It's the 1% that always sticks in my head and makes me go WTF?!?
Here's my first story:
Warning, chatlog! I don't know how else to tell this story. This chatlog is not entirely verbatim, but it's as close as I can remember it.
Customer: I'd like to buy a CD that I can save stuff to.
DeeBye: Okay, we keep our recordable CDs over here.
Customer: No, I don't want those. I just need a plain blank CD so I can save stuff to it.
DeeBye: These are blank CDs. The CD-Rs are recordable ones, and the CD-RWs are rewritable ones.
Customer: NONO! I can't use those. I just need a plain blank CD.
DeeBye: :huh:
DeeBye: Do you have a CD burner?
Customer: No, I just have a CD drive.
DeeBye: (trying to be absolutely clear about this) You want to save stuff to a CD, but you don't have a CD burner?
Customer: Right. My buddy is a computer expert and he says I can buy blank CDs so I can save stuff to them using my CD drive. I just want to buy the blank CDs.
DeeBye: I ....
Customer: YOU DON'T KNOW ANYTHING ABOUT COMPUTERS! I'LL NEVER SHOP HERE AGAIN!
Story #2:
Our store was running a promotion in which if you applied for a store credit card you could receive 10% off of any purchase. A customer wanted to buy a DVD recorder and he wanted 10% off. I said, "Sure, no problem. I'll just need you to fill out this store credit card application form." He told me he already had a store credit card (thus, ineligible to receive the 10% discount). He asked me if his wife could apply for the credit card and receive the super-huge 10% discount. That was okay by me, but there was a distinct lack of female by his side. He said he'd take the application form and have his wife fill it out and return it very soon. I gave him the application form.
He asked me if he could borrow my pen. Then he proceeded to fill out the credit application in his wife's name right in front of me. He signed it with (what I assume was) his wife's name and gave it back to me. I stood there the whole time dumbfounded. I don't think he realised what he had just done.
I would have willingly gave him a 10% discount if he had been a nice guy, but by filling out a fraudulent credit application right in front of me he lost all hope. He stole my pen too. Bastard.
Now, I'm not saying that all customers are idiots. That's far from the truth. 99% of my customers are awesome. It's the 1% that always sticks in my head and makes me go WTF?!?
Here's my first story:
Warning, chatlog! I don't know how else to tell this story. This chatlog is not entirely verbatim, but it's as close as I can remember it.
Customer: I'd like to buy a CD that I can save stuff to.
DeeBye: Okay, we keep our recordable CDs over here.
Customer: No, I don't want those. I just need a plain blank CD so I can save stuff to it.
DeeBye: These are blank CDs. The CD-Rs are recordable ones, and the CD-RWs are rewritable ones.
Customer: NONO! I can't use those. I just need a plain blank CD.
DeeBye: :huh:
DeeBye: Do you have a CD burner?
Customer: No, I just have a CD drive.
DeeBye: (trying to be absolutely clear about this) You want to save stuff to a CD, but you don't have a CD burner?
Customer: Right. My buddy is a computer expert and he says I can buy blank CDs so I can save stuff to them using my CD drive. I just want to buy the blank CDs.
DeeBye: I ....
Customer: YOU DON'T KNOW ANYTHING ABOUT COMPUTERS! I'LL NEVER SHOP HERE AGAIN!
Story #2:
Our store was running a promotion in which if you applied for a store credit card you could receive 10% off of any purchase. A customer wanted to buy a DVD recorder and he wanted 10% off. I said, "Sure, no problem. I'll just need you to fill out this store credit card application form." He told me he already had a store credit card (thus, ineligible to receive the 10% discount). He asked me if his wife could apply for the credit card and receive the super-huge 10% discount. That was okay by me, but there was a distinct lack of female by his side. He said he'd take the application form and have his wife fill it out and return it very soon. I gave him the application form.
He asked me if he could borrow my pen. Then he proceeded to fill out the credit application in his wife's name right in front of me. He signed it with (what I assume was) his wife's name and gave it back to me. I stood there the whole time dumbfounded. I don't think he realised what he had just done.
I would have willingly gave him a 10% discount if he had been a nice guy, but by filling out a fraudulent credit application right in front of me he lost all hope. He stole my pen too. Bastard.