Pete,Dec 14 2004, 06:52 PM Wrote:Hi,
Depends. Since some of the stuff is heavy and needs to be carried up two floors, I'll slip them a ten or twenty if they do it right. If they bitch or drag their feet, then they screw themselves out of the tip. And the last group, the tip I 'gave' them was not reporting them -- there was some kind of a macismo thing going on and as a result of that, they did some damage to a door.
That has nothing to do with it. The delivery fee goes to the company, not the drivers and helpers. And a tip is a 'thank you', not a salary.
I've never had one turn me down yet. At places where the boss was watching, yes. But out on their own at a delivery? Naw.
--Pete
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If you haven't guessed already by my questions and replies, I am one of these delivery people, and I know that the tip is a thank you. I don't expect a tip, but I do my job to the best of my ability and then some. Just because I believe in providing excellent customer service. (Sounds like sarcasm but it isn't)
The majority of our deliveries we don't even use a handtruck. We mostly carry by hand the appliances in by hand. (To avoid damage caused by the handtruck, which is easily done, to also avoid mudtracks, we even take off our shoes if nessesary)
That includes refrigerators, 300 pound duet washers.
The driver and I (We usually are with the same people, due to compatability = more productive) usually never whine, we do the job, and we do it with style, basically making fun of each other the entire time, while making the customer laugh.
We provide speed, entertainment and service all in one.
And no I just can't see someone ... say a Lowe's employee accepting a beer... I just can't see it. Maybe a 3rd party delivery service, but Lowe's?
By the way, next time report them, you'll get your door repaired for free ;). We usually don't get screamed at if we make a mistake (Because it will happen, when I mean screamed at, I mean by the store)
Edit: Anyone recommend some type of lifting straps?