What's up with AB

[TPJ]

OK – things are better. ZenDragon, AllWeasel, ReptileHouse, and I are getting the kinks worked out. Right now, everything is up and running except the Main Boards. AllWeasel is repairing a file and should have it working relatively soon.

Here’s the gist of things:

I ordered a RAM upgrade from our host. They hosed something in the process and wasn’t able to correct things. I opened 3 tickets since each previous ticket would be closed saying that the server was up – even though it never really was.

After 3 tickets, I placed phone calls to the host and spoke with people from their Technical Support area as well as their Customer Support area. I was asked to open a new ticket, this time outlining my grievances as well as stating what I think should be done about them. I fired off a pretty nasty message within the ticket stating they had took a simple RAM upgrade and screwed it up to the point of forcing us to rebuild our server.

Today, multiple tech people have been looking at the server. File utilities have been run and hardware diagnostics have been performed. RAM was pulled and checked. In the end, they ended up replacing an IDE cable and the server is now up and we are in control of it via SSH.

If a single corrupt file is all we really have to replace, then all isn’t too bad. Perhaps the increased performance from having 1GB of RAM on our server will outweigh the troubles in getting it there.

Thanks to Bolty and the rest of the Lurker Lounge crew for putting up with us. We have enjoyed your company once again and look forward to spending additional time with you in either D2 or WoW (Coming Soon™).