The NexPoint Saga

[Bolty]

Bolty wrote:

Question : Please close my account at Nexpoint.  I no longer wish to use your services for the
hosting of the lurkerlounge.com domain.

I expect a refund of the final three quarters of the yearly renewal I paid in June 2003.  I was
informed that I was "abusing" the hosting I had only a week and a half AFTER I paid for another full
year.  I will be happy to pay for the first quarter of the year ending June 2004; however, please
refund me $74 for the remaining year I will not be using.

--- support@nexpoint.net wrote:

Answer : Hello,

I apologize, but our billing policy does not allow refunds for contacts which are terminated prior
to the renewal date.

I see that your website is currently online.  This indicates that the hosting service is being
provided to you.  There are limits placed on your site, but this is necessary to ensure the stability
of the shared server.

The resource usage of your website exceeds what is allowed for your current hosting plan, the
Windows 2000 Special.  If you would like to upgrade to the appropriate hosting plan, the Windows 2000
Enterprise, we can apply the remainder of your Windows 2000 Special contract to to cost of
upgrading.

The description of the Windows 2000 Enterprise plan is available at

http://www.nexpoint.net/products/shared/wi...nenterprise.cfm.

You may choose the payment terms you prefer.  As you can see, this hosting plan includes 40 GB of
monthly data transfer.  The cost for additional bandwidth is 4 USD per GB per month.

Please reply to this ticket with your intention, to upgrade with a credit from the current
contract, or to cancel with no refund.

Bolty wrote:

I apologize, but my responding policy does not allow me to give you an answer to your question
while you continue to gouge me.  You informed me that I was "abusing" your service RIGHT AFTER I paid
for another year of service.  Nice coincidence!

Bad business is where you find it, I suppose.  I can't say I'm surprised.  Naturally, I've taken my business
elsewhere.