10-29-2011, 03:07 AM
Did you try checking if she is being rerouted through a Proxy? I encountered a virus at work that did this to download the virus, so even if we deleted the virus from the computer, the next time we opened a webpage, the virus would load up. After I figured this out and we set it to Automatically Configure the internet, it was still redirecting our searches. As it turns out, the virus had hidden itself in one of the IE and Firefox addons (such as Java Script, Active X, etc.), and none of the virus scanners could catch it. I ran the non-infected online virus scanners Trend Micro in safemode, Norton, Avast, and Kaspersky. They all came up blank. I ran Sophos for rootkits and Microsoft MRT, all in full system scan in safemode. They all came up blank. I ended up just disabling all the add-ons in IE and Firefox and wouldn't you know it... the problem went away! But other than word processing, that computer is pretty much a brick now in terms of what you can do on the net. I was going to try Chrome and see if a new browser with uncorrupted add-ons would work (I bet it would), but I never got a chance.
"The true value of a human being is determined primarily by the measure and the sense in which he has attained liberation from the self." -Albert Einsetin