05-30-2011, 07:18 PM
I actually got very upset with my ISP provider recently and was even contemplating sueing them!
I had been noticing my bandwidth dropping significantly during the evenings - some Netflix movies woudln't even play because the on screen prompt said my bandwidth was too low! During this period, I was getting around 1.5 mbps up to 3 mbps. I called my ISP provider and told them I was paying for 20 mbps so what gives? They told me that if I had read the fine print, that I was actually guarenteed 15 mbps with a variable 5 mbps speedboost, whatever the hell that means. Anyways, I told them my speed was still not high enough. The sent out a tech who made some adjustments and then left. Problems persisted. Several techs (I believe at least six more times I called them for this same issue) and several weeks later, I finally get the ISP's direct speed tester. I find out that during peak hours, the speed to my ISP server itself maintains an average of 15-20 mbps, however the speed going out to the rest of the net is reduced to 1.5-3 mbps. Hummm... so during peak hours, the same $$$, my ISP is reducing the speed going out to the rest of the net! So I complained to their senior tech who assured me this was not happening. I then got really upset and told them - and this is the truth - that they were illegially restricting my internet speed during peak hours, that I was paying for 15 mbps guarenteed to the internet, not just to their servers. I never heard from them again. I still had the same problem a few weeks after, and this was the time I considered filing a lawsuit against my ISP, but for whatever reason now, the problem seems to be gone.
Thought this site had a spell checker! I'm on my work computer and am totally restricted... cannot use MS Word, google spell check locked out! Wish there was one on this site right now.
I had been noticing my bandwidth dropping significantly during the evenings - some Netflix movies woudln't even play because the on screen prompt said my bandwidth was too low! During this period, I was getting around 1.5 mbps up to 3 mbps. I called my ISP provider and told them I was paying for 20 mbps so what gives? They told me that if I had read the fine print, that I was actually guarenteed 15 mbps with a variable 5 mbps speedboost, whatever the hell that means. Anyways, I told them my speed was still not high enough. The sent out a tech who made some adjustments and then left. Problems persisted. Several techs (I believe at least six more times I called them for this same issue) and several weeks later, I finally get the ISP's direct speed tester. I find out that during peak hours, the speed to my ISP server itself maintains an average of 15-20 mbps, however the speed going out to the rest of the net is reduced to 1.5-3 mbps. Hummm... so during peak hours, the same $$$, my ISP is reducing the speed going out to the rest of the net! So I complained to their senior tech who assured me this was not happening. I then got really upset and told them - and this is the truth - that they were illegially restricting my internet speed during peak hours, that I was paying for 15 mbps guarenteed to the internet, not just to their servers. I never heard from them again. I still had the same problem a few weeks after, and this was the time I considered filing a lawsuit against my ISP, but for whatever reason now, the problem seems to be gone.
Thought this site had a spell checker! I'm on my work computer and am totally restricted... cannot use MS Word, google spell check locked out! Wish there was one on this site right now.
"The true value of a human being is determined primarily by the measure and the sense in which he has attained liberation from the self." -Albert Einsetin