i have an prob

[Jane]

The reason why Kiss is trying very hard to get some help here is that I can't help him with his problem. SO... if you hit on anyone, hit on me !

About the English, that is not done intentionally, the poor guy just does not know the language that well. We can't all be native speakers now can we? ( I know, I know, mine is far from perfect too, but at least we are trying to ...)

I have had him explain the problem to me in our native language several times, but I cant' seem to find the answer.
So ok here I go :

Kiss has been playing diablo at battlenet for quite a while. After a while his connection started breaking up pretty fast every time he logged in and now he is unable to access battlenet.
I advised him to try and re-install diablo. Obviously did not help one bit.
After receiving a screenshot from him, I thought he did not patch yet ...
told him to do that and he told me he has done that too.
But still he can't connect ?

I'm running out of advice here ... that why I told kiss to try and find someone with more b-net experience to help him.
He seems to have ended up here. Sorry, I should have kept better track of him.
But the problem still remains the same:
we have a kid that is desperately trying to get on b-net and not succeeding ...

I am putting his screenshot online so you guys can take a look at it ...
kiss's screenshot

ANY CONSTRUCTIVE ADVICE ?

thnx,
Jane