Anyone confident the patch will work?

[savaughn]

As a paying consumer and using your analogy, yes they do owe me a 1/500000 of a call or at least inform me through their communication channel, the forums.  They have been good at giving credits but that is wearing thin.  I have played another MMO extensively, EQ, and last year i received stellar service from them.  NO patch troubles, no disconnects, one server outage (15 minutes).  Also i got stuck in game on a Saturday night and within an hour a GM got me out of my situation.  I have ticketed GM's in WoW and never ever got a response that fast.  People like to bash Everquest but their service and infrastructure was far superior to what WoW has going for them now.  The shameful thing is WoW has had the opportunity to learn and be better than any of their competitors but that is not the case.
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EQ has had a long history of abusing its customer base. Sweeping changes without player input, arbitrary issues, bug introductions, and all sorts of things can be found inside its rather amusing history. Most of these are, of course, blown way out of proportion by it's players who feel the problems are much more serious than they were, but the fact of the matter is that all of the people I personally know who played EQ hate Sony.

This is mostly because they started playing closer to when EQ came out.

EQ1 came out in 1999. The game has been out for over six years. It is well past the development point, trending instead into obsolescence - thus EQ2. You are comparing a system still being developed to one that had well over 5 years of stabilization behind it when you started playing it. Talk to anyone who lived through EQ's development years. They will tell you (and folks have already chimed in on this in this thread) that Blizz DID learn from that. And they're miles ahead.