Blown away by Customer Service

[LavCat]

Kitchen Aid! :)  I got a Kitchen Aid mixer a few years back.  It's the kind that you can add all sorts of attachments to.  About 11 months after I got the mixer (it has a 1-year warranty), I got the first attachment for it- a veggie slicer and cheese grater.  It sorta worked, except that the thing would fall off (spinning blade and all) once you put any pressure on it.  I thought I must be using it incorrectly, but I finally figured out that the hole in my mixer where you're supposed to add attachments must have been just a little bit too shallow.

I called Kitchen Aid, and the *first* thing they did was send me out a new mixer.  They told me to pack the defective one into the nex mixer's box, and UPS came back a few days later and picked that one up.  I guess they just refurbished that one (I hope they didn't just toss the thing, anyway, since the mixing part worked fine).

I didn't have to leave the house, pay a cent, or spend a single day without a working mixer.

One problem with build-your-own computers is that you end up at the mercy of many different companies, all with their own return policies, if something goes wrong.  Even if 80% of the companies you buy from have good return policies, you know it's the other 20% of the parts that are going to break on you!  :angry:
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Funny this topic should come up today! I have had my Kitchen Aid mixer for ten years. Never had a problem. The problem is the Kitchen Aid ice cream maker I bought recently. Not only is it a pain to clean, it does not make good ice cream. I had a Simac ice cream maker years ago that would make decent ice cream, but was too much work to clean. I gave it to my child so that he would have something to do while not playing World of Warcraft. I was better off before.

I don't think the Kitchen Aid is broken, I just don't think that it is a good design. I hope that I can still return it. I am really disappointed and disillusioned.