12-06-2004, 11:25 PM
I actually have had several good Customer Service experiences.
I'll give you a couple.
Crucial - I sent an e-mail with the results of my memtest 86 run. 2 minutes later I had an e-mail back asking if I wanted standard RMA or cross ship. I said cross ship. 2 minutes later I got a phone call to verify my CC. The next day I had the memory and shipped the bad stick back in the box they sent the new stuff in.
IBM - Similar to what was already been posted.
Micron - This was 8 years ago, but I was trying to get a Sidewinder joystick (the original) working under WinNT. While it was wholly unsupported for my system they got me going in 5 minutes on the phone.
I've had lots of good stuff with Dell, but then I'm Dell certified and can generally just slap my Tech ID into things and be done with with and I think that helps with the rare phone support I have to call in as well.
My worst customer service, ever for a tech company, has been with Western Digital. The 3 times I have had to deal with them have been horrendous.
I'll give you a couple.
Crucial - I sent an e-mail with the results of my memtest 86 run. 2 minutes later I had an e-mail back asking if I wanted standard RMA or cross ship. I said cross ship. 2 minutes later I got a phone call to verify my CC. The next day I had the memory and shipped the bad stick back in the box they sent the new stuff in.
IBM - Similar to what was already been posted.
Micron - This was 8 years ago, but I was trying to get a Sidewinder joystick (the original) working under WinNT. While it was wholly unsupported for my system they got me going in 5 minutes on the phone.
I've had lots of good stuff with Dell, but then I'm Dell certified and can generally just slap my Tech ID into things and be done with with and I think that helps with the rare phone support I have to call in as well.
My worst customer service, ever for a tech company, has been with Western Digital. The 3 times I have had to deal with them have been horrendous.
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It's all just zeroes and ones and duct tape in the end.
It's all just zeroes and ones and duct tape in the end.