Blown away by Customer Service
#6
Kitchen Aid! :) I got a Kitchen Aid mixer a few years back. It's the kind that you can add all sorts of attachments to. About 11 months after I got the mixer (it has a 1-year warranty), I got the first attachment for it- a veggie slicer and cheese grater. It sorta worked, except that the thing would fall off (spinning blade and all) once you put any pressure on it. I thought I must be using it incorrectly, but I finally figured out that the hole in my mixer where you're supposed to add attachments must have been just a little bit too shallow.

I called Kitchen Aid, and the *first* thing they did was send me out a new mixer. They told me to pack the defective one into the nex mixer's box, and UPS came back a few days later and picked that one up. I guess they just refurbished that one (I hope they didn't just toss the thing, anyway, since the mixing part worked fine).

I didn't have to leave the house, pay a cent, or spend a single day without a working mixer.

One problem with build-your-own computers is that you end up at the mercy of many different companies, all with their own return policies, if something goes wrong. Even if 80% of the companies you buy from have good return policies, you know it's the other 20% of the parts that are going to break on you! :angry:
Why can't we all just get along

--Pete
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Messages In This Thread
Blown away by Customer Service - by Munkay - 12-05-2004, 10:29 PM
Blown away by Customer Service - by Armin - 12-05-2004, 11:03 PM
Blown away by Customer Service - by Wyrm - 12-06-2004, 01:39 AM
Blown away by Customer Service - by Copadope - 12-06-2004, 05:06 AM
Blown away by Customer Service - by Munkay - 12-06-2004, 05:19 AM
Blown away by Customer Service - by Griselda - 12-06-2004, 07:21 AM
Blown away by Customer Service - by Urza-DSF - 12-06-2004, 08:15 AM
Blown away by Customer Service - by jahcs - 12-06-2004, 07:16 PM
Blown away by Customer Service - by Kevin - 12-06-2004, 11:25 PM
Blown away by Customer Service - by Crusader - 12-07-2004, 12:16 AM
Blown away by Customer Service - by jahcs - 12-07-2004, 02:28 AM
Blown away by Customer Service - by DeeBye - 12-07-2004, 03:23 AM
Blown away by Customer Service - by LavCat - 12-07-2004, 03:51 AM
Blown away by Customer Service - by Fragbait - 12-07-2004, 12:09 PM

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