Dont buy a Dell.

[Mephista]

Someone at AB recommended to me PC Torque when I was looking to buy a laptop and was considering Alienware. They're cheaper, and as a pre-purchase test (still haven't bought the thing) I called tech support. The phone rang once and I got a real person. A person who could speak english and undoubtedly lived in America and knew about the hardware he was supporting. I spent about half an hour on the phone with him asking about the specs of the hardware that wasn't quite listed on the site, and he was able to find that out for me. He even suggested not buying the priciest laptop in their line, as it is very heavy, and talking about which one of the machines he would like to own.

That sounds like tech support the way it should be.