02-22-2004, 05:59 AM
At my Help Desk the only person certified for anything, A+, is one of the worst workers we have ;) Since about November, the core of us that actually do the work call Dell as little as possible now. We all signed up for Dell's Premier Support (free) and sumbit our orders online. Anything that we can pinpoint the cause of goes through the net instead of a call. The only times I'll call Dell are when it's a complicated problem or some idiot spilled liquid on their laptop - "Was anything spilled on this before the keyboard stopped working? No. Then why does it smell like beer? Uhhh..."
The only complaint I've ever had about the online service is when I got a particular idiot from Dell responding to 3 of my 9 orders in a day - all three of them batteries. Now, there's a diagnostic button on batteries and if you hit it and it shows the 1st, 3rd, and 5th LEDs flashing, the battery is dead. Gone forever. I specifically said all three batteries had this, and yet this guy responded with the "list" of things to do on batteries. Given that I was already irritated at having 6 other orders to document, this guy got a nasty letter from me telling him how to do his job. Haven't had a problem since - though I also haven't gotten a response from that particular tech. I wonder if he still works there, given the turnover :lol:
Anytime a part needs replacing, Dell just ships it to us. If it needs service, they respond and note that a tech's coming. We're working on getting Dell certified now so that we don't have 2 or 3 techs coming in everyday to fix all the laptops we have. Then we can also convince the school to pay us more ;)
Oh yeah, as for the general topic: is there really anyone better, though? If you're not willing to pay for Alienware/Falcon level equipment, and don't know how (or don't want) to build your own, who's left? Gateway? Ugh. Compaq? I'd shoot myself. IBM? My school had IBM laptops for the first class of our laptop program - and we wanted to shoot every one of them.
The only complaint I've ever had about the online service is when I got a particular idiot from Dell responding to 3 of my 9 orders in a day - all three of them batteries. Now, there's a diagnostic button on batteries and if you hit it and it shows the 1st, 3rd, and 5th LEDs flashing, the battery is dead. Gone forever. I specifically said all three batteries had this, and yet this guy responded with the "list" of things to do on batteries. Given that I was already irritated at having 6 other orders to document, this guy got a nasty letter from me telling him how to do his job. Haven't had a problem since - though I also haven't gotten a response from that particular tech. I wonder if he still works there, given the turnover :lol:
Anytime a part needs replacing, Dell just ships it to us. If it needs service, they respond and note that a tech's coming. We're working on getting Dell certified now so that we don't have 2 or 3 techs coming in everyday to fix all the laptops we have. Then we can also convince the school to pay us more ;)
Oh yeah, as for the general topic: is there really anyone better, though? If you're not willing to pay for Alienware/Falcon level equipment, and don't know how (or don't want) to build your own, who's left? Gateway? Ugh. Compaq? I'd shoot myself. IBM? My school had IBM laptops for the first class of our laptop program - and we wanted to shoot every one of them.
Trade yourself in for the perfect one. No one needs to know that you feel you've been ruined!