02-21-2004, 07:25 PM
We use them at work all the time (a university). Of course all our Tier II people are going to be Dell certified technicians by the summer so we can just go online say, yep, this is broke and they ship a new part or a warranty service box. It costs like $150 a person (maybe less) to do the online certification test. Even though I don't get to get the cert until the end of May, I haven't been on the phone more than 15 minutes with them for support in the last month or so. I don't even always say that I am with the IT department.
Gateway on the other hand takes _forever_ to get anything accomplished with, and it has been that way for the last 8 years for me. I detest their support and always have.
I still think Dell's are better than any of the other prepackaged systems out there and I have dealt with lots of them.
Gateway on the other hand takes _forever_ to get anything accomplished with, and it has been that way for the last 8 years for me. I detest their support and always have.
I still think Dell's are better than any of the other prepackaged systems out there and I have dealt with lots of them.
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It's all just zeroes and ones and duct tape in the end.
It's all just zeroes and ones and duct tape in the end.