02-21-2004, 05:06 PM
I always felt Dells were a good buy depending on your needs. I have owned 2. They dont have the best components, but if you know what you want it wasnt hard to get a good deal.
If you did have a bad component it was always pretty simple to have it replaced.
But now they have moved their suppport to India to help cut costs. The help they give is nearly wortless and it takes forever. Both you and the tech end up spelling out half your conversation military style, and the 'techs" have to stop and look up basic advice like "verify that your cord is secure in the phone jack".
In my case my modem failed. We spend about 2 hours running the simplest test on my comp and when the tech couldnt find any thing she announced the the problem was in my phoneline or IP - of course she completely ignored that I told her my machine worked fine when I instaled my own modem from another machine.
Eventually she sent me a new one.
It connects connects, but is slower than the one it replaced. So I go through all the same crap again today. After 2 more hours and essentially testing nothing but my patience they are sending me another modem.
It seems support works this way now - if you are willing to be on the phone for 2 hours and then become politely upset - they will send you a new part.
If you did have a bad component it was always pretty simple to have it replaced.
But now they have moved their suppport to India to help cut costs. The help they give is nearly wortless and it takes forever. Both you and the tech end up spelling out half your conversation military style, and the 'techs" have to stop and look up basic advice like "verify that your cord is secure in the phone jack".
In my case my modem failed. We spend about 2 hours running the simplest test on my comp and when the tech couldnt find any thing she announced the the problem was in my phoneline or IP - of course she completely ignored that I told her my machine worked fine when I instaled my own modem from another machine.
Eventually she sent me a new one.
It connects connects, but is slower than the one it replaced. So I go through all the same crap again today. After 2 more hours and essentially testing nothing but my patience they are sending me another modem.
It seems support works this way now - if you are willing to be on the phone for 2 hours and then become politely upset - they will send you a new part.