07-11-2012, 05:59 PM
The one thing I always try and remember is that when there is a problem with an order, or an item, or something that the customer is unhappy, they have a right to be. As long as people are able to keep cool heads, I'm ok. I'm a rational type of guy about a lot.
nobody ever slaughtered an entire school with a smart phone and a twitter account – they have, however, toppled governments. - Jim Wright