Rights Violation or a Complete Jerk?

[LochnarITB]

One nit: the stores are already built and laid out. I don't foresee a place like Best Buy redoing the checkout area to accomplish this goal. Not a bad idea for the future, but unfortunately not only that's going to make much of a difference in the next few years.

Cheers,

Munk

PS. How do you ensure that only customers who have checked out can use a specific exit? That's an honest question, no baiting involved. I've always been able to walk right through the register line. How can that be prevented (and take into account busy times of year like the Christmas-time mobs)?

Actually, I've seen them redoing layouts often. I've also seen stores that are already set up that way, some of our Targets I can remember specifically. The onus would be on the store to not allow people to walk right through the register line. If they can have somebody searching bags, they can instead have someone watching for that. The difference is that they are watching for someone to actually do something wrong, not assuming everyone has done something wrong until they prove they haven't. The issue is not to make something easier for the store, although layout should. They have to weigh their cost of implementation against cost of loss. The issue is to not falsely accuse good customers and put the burden of proof of innocence on them.